Return and Refund Policy

At Wizkrate, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review the following policy for returns and refunds.

1. Returns

1.1 Eligibility for Returns

  • Products must be returned within 5 days from the delivery date.
  • Items must be unused, unwashed, and in the same condition as received.
  • The original packaging, tags, and proof of purchase must be intact.

1.2 Non-Returnable Items
The following items are not eligible for return:

  • Perishable goods (e.g., food or flowers).
  • Customized or personalized products.
  • Sale or clearance items.
  • Products damaged due to improper use or mishandling.

2. Return Process

2.1 Initiating a Return

  • Contact us at:
    Email: support@wizkrate.com
  • Provide your order number, item details, and reason for the return.

2.2 Approval and Instructions

  • Once your return request is approved, you will receive instructions for sending the item back to us.

2.3 Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
  • We recommend using a trackable shipping method to ensure your return is processed smoothly.

3. Refunds

3.1 Refund Process

  • Refunds will be initiated once the returned item is received and inspected.
  • If approved, refunds will be issued to the original payment method within 7 business days.

3.2 Partial Refunds
Partial refunds may be granted if:

  • The item is not in its original condition or missing parts.
  • The return is initiated beyond the eligible timeframe.

4. Exchanges

4.1 Defective or Damaged Items

  • If you receive a defective or damaged product, contact us within 48 hours of delivery.
  • We will replace the item or offer a refund based on your preference.

4.2 Exchange Requests

  • Exchanges are subject to product availability.
  • Follow the same process as returns and mention your exchange request.

5. Order Cancellations

5.1 Cancellation Policy

  • Orders can be canceled within 24 hours of placing them.
  • After this period, cancellations may not be possible if the order is already processed.

5.2 Refund for Canceled Orders

  • Refunds for canceled orders will be processed within 7 business days.

6. Contact Us

If you have any questions or need assistance, please contact us:

We are here to ensure a smooth and satisfactory shopping experience for you at Wizkrate.